Networks First

With more than 20 years of experience, Networks First is one of the UK’s leading suppliers of network services for converged infrastructures. We employ more than 100 staff, more than half of whom are involved in service delivery.

We have established relationships and achieved accreditations with the key network manufacturers. This along with our highly qualified service delivery team ensures we always deliver the highest levels of service. We include lifetime support, from strategic advice through to implementation, service management and provision for future requirements as standard.

At Networks First, we are acutely aware that your network is at the heart of your organisation – and know the importance of uptime and network performance. Your business needs IT that delivers an environment which supports growth and productivity. Networks First offer you a comprehensive range of services to do just that.

We cover 90% of the UK with a guaranteed 4-hour fix time, with 90% of problems being fixed remotely, and provide customers with confidence through our ‘lights on’ Network Operations Centre (NOC) based from the Head Office in Redditch.

This facility is staffed by Networks First-qualified network engineers 24 hours a day, 7 days a week. Critical infrastructures are managed and monitored by the NOC team providing services to a wide range of customers including NHS Trusts, emergency services and private sector organisations where network uptime and availability is crucial.

We have also designed our internal processes around delivering exceptional customer service. From the initial stages of recruitment we ensure that the attitude of the candidate is positive as we believe that the positive attitude of Networks First staff enhances the customer experience.

Every visit to a customer site by an engineer or consultant is followed up with a satisfaction survey that is scored by customers on aspects of the service such as response time to enquiry, communication skills and attitude of the representative and knowledge shown, as well as an overall evaluation of the staff member.

With this sort of focus on the customer experience you can have peace of mind that the quality of the managed service or support service you receive from Networks First will be exemplary.