Maintaining your IT system

1.1 If you have little or no technical expertise in-house, choose a supplier that offers at least one year’s on-site maintenance.

• On-site maintenance means the supplier will come to you to carry out maintenance tasks.
• If this is not included, ask how much on-site cover would cost. If the cost is below 15% of the purchase price, it is probably a good investment.

1.2 If you already have some technical experience, but have never fitted new parts, a return-to-base maintenance deal may be suitable. 


• Make sure you have enough computers to keep your business working if you have to send one off for repair.

• Check who pays the shipping costs if you have to send back a large piece of equipment.

• Critical hardware like network servers should always have on-site cover.


1.3 If your employees have proven experience of simple repairs, paying for extra cover may not be worthwhile. 


• Check that opening PCs to add or replace components will not invalidate the warranty - and do not overrate your employees’ capabilities.

• Once the standard warranty has expired, or if software or network problems occur, a good relationship with a local IT supplier may be worth more than extended hardware cover from the manufacturer. 


1.4 Pick a supplier that will give you the original licences for pre-installed software. 


• Some software can be installed over a network and updated automatically. This makes maintenance simpler.


1.5 Upon delivery, check equipment carefully. 


• Do not install anything until missing items have been supplied.

• If you have room, keep the packaging - at least for a short while. It makes returning equipment easier.


1.6 Equipment is most likely to demonstrate a fault when it is first powered up. 


• A common cause of computer failure is components coming adrift during transit. 

• If your new computer will not start, check all cables and connections and try again. 

• If the problem persists, contact the supplier for a replacement.


2.1 Do not place equipment near radiators, water or sources of dust.


2.2 All cables should be as short as possible.


• Use cable ties for a tidy and safe office.

• Loose connectors are a common cause of problems. Ensure screws are firm, but not overtight. 

• The clips on network plugs are easily damaged. Be wary of snapping them.

2.3 Try to use wired network connections where possible.

• Wireless networks are convenient for meeting rooms and casual working, but they are less reliable than wired connections.
• If you are having network problems, connect your device via a network cable if possible. This helps you identify any wireless issues.

3.1 If you have a server, you should store important data on it.


• Data stored on the server can be accessed from any computer.

• You should regularly back-up your data and store a copy off-site.

3.2 Make sure everyone in your business saves files in standard locations.


• It can be hard to locate files without a structured system of folders.

• You can give each employee their own area on your server.


3.3 If you run short of hard disk space, start by archiving and deleting files to which you no longer need immediate access. 


• Files relating to completed projects can be archived onto a seperate drive, then removed from your main hard disk.

3.4 Hard disks may slow down if the data stored on them is too fragmented.


• You should run a defragmentation utility every six months. This rearranges the data on the hard disk more efficiently.

3.5 Buy good quality branded storage media - including CDs, DVDs, memory sticks and cards. If you are tempted to cut corners, think of the value of your data.

3.6 Consider using cloud computing services to store and access data online. This can be simpler and more cost-effective.

4.1 Many faults occur intermittently or seemingly at random. These are often the most difficult to cure.


• If the fault can be replicated, identify precisely what triggers the problem.


4.2 Hardware faults usually affect all applications. If a fault only appears in one application, it is probably a software problem.


4.3 There are diagnostic tools you can use to test hardware. Look for software from security firms like Symantec or McAfee.


4.4 Unusual noises coming from a computer may indicate a hardware fault. 


• Intermittent whirring noises can be caused by faulty fans. Stop using the computer immediately; overheating can destroy the central processor. 

• Whining, knocking noises, or a recurrent ‘ching ching’ sound, may mean a hard disk is about to fail. If you have not already backed up your data, do so immediately. 

• Any unusual noises should be dealt with promptly. They can give you valuable early warning of serious problems. If you have no in-house expertise, contact your supplier.


4.5 A failing monitor sometimes produces sudden changes in the picture on the screen. It may shrink down and then go back to its original size, or wobble and flicker - or you may hear strange noises. 


• Do not assume a monitor has failed just because you cannot see an image on the screen. Check to see if the brightness or contrast has been turned down and that all cables are connected.


4.6 If the output from a laser or inkjet printer is streaky, patchy or missing colours, the problem may be an empty cartridge. 


• Try new cartridges. 

• It is usually cheaper to replace budget and mid-range printers than to repair them.


5.1 Consider calling in the experts.

• Although desktop computers are generally designed so that some components can be replaced, it’s often less hassle to call your IT supplier.
• Laptops can be harder to work on. They use custom components that are hard to access and soldered together to save space.
• Other devices - such as smart phones and tablets - are nearly impossible to repair. It’s usually easier to get a replacement (under warranty, if you have one).

5.2 Many major components - disk drives, power supplies, memory, and so on - are relatively easy to replace.


• If your PC is outside its warranty, it is often more cost-effective to purchase a new one than to replace faulty components.

• If your computer is over a year old, it may be worth installing an upgraded component (e.g. a larger hard disk) instead of a direct replacement. 


  Do not buy without a definite assurance that the new part is compatible.


5.3 If you are attempting to fix a critical piece of hardware, it may be best to call in an expert. 


• They can provide a fast, guaranteed repair and peace of mind. 


5.4 The main ways to improve a computer’s performance are to upgrade the memory (RAM) and hard drive.


• Adding more RAM can have a dramatic effect on system speed and should usually be your first step. 

• If your computer uses a traditional magnetic hard drive that spins, you can replace it with a faster solid state model, also called an SSD. This can significantly improve loading times. 

• These upgrades should only be attempted if you have experience working on computers. Components are easily damaged by static electricity.

• An upgrade may only buy you an extra year or so, making it more economical to replace the whole computer.


6.1 Start by trying to replicate the problem.


Some software faults are caused by a particular combination of programs. You may encounter a one-off problem purely by chance and never experience it again.

6.2 If you can replicate a fault, see if the software’s help section offers a solution.


6.3 If you suspect a software problem, the fastest way to find a solution is often to search online.


• Check the manufacturer’s website for help. 

• If an error message is appearing, type that exact message into a search engine. You will probably find that someone has encountered the same problem before.

• Some firms offer online assistance. A support agent can ‘take over’ your computer and fix the issue.

• Strange software behaviour may be caused by a virus or spyware. Always use up-to-date security software.


6.4 Manufacturers regularly issue software updates to fix bugs and security issues. 


• You should keep all your software updated.

• You can usually set software to download and install updates automatically.

• You may wish to test updates to critical software on a few computers before rolling them out across all company computers.


6.5 Try to use the latest versions of software unless there are specific reasons why you need to stick with an older version.


• Test new software on a few computers to ensure there are no bugs affecting you.

• Wait a few months after the release of new software before purchasing. This gives others time to find and iron out any bugs.


6.6 To remove an application, always use ‘uninstall’ or the option to ‘add/remove’ programs in the Control Panel. This should remove all traces of an application.


• Do not just delete the folder where the software is stored. This can cause problems by leaving files in different folders.