IT Lab

Would you rather have the cost savings of outsourcing or the strategic capabilities of an IT manager?

With IT Lab you can have both. Support 2.0 is a fresh approach to IT support that maintains and optimises your infrastructure, while putting high-level talent at your disposal to boost your competitive edge.

Support 2.0 is made up of several elements, all designed to help your business achieve more. It is the most advanced package in the marketplace and gives you:

• A full annual strategy review at the start of your contract, and yearly after that
• Ongoing management, regular IT manager visits and on-site maintenance on tap
• Total support with a guaranteed ten-minute response time for critical problems.

All this is bound together by open communications through IT Labbers who know your people and your business. 

Focused on meeting precise needs, Support 2.0 gives you access infrastructure design and problem-solving experts. These teams deliver each project on time and on budget – regardless of whether you require BPOS, Small Business Server or virtualised and clustered enterprise environment.

With our remote access technology, we can also guarantee 24-hour proactive network monitoring and support seven days a week, 365 days a year. This means we fix many problems before you even notice them, and repair the rest more rapidly day or night.