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IT Donut: best of 2014

December 17, 2014 by John McGarvey

2014 technology round-up{{}}In the world of technology, 2014 has been full high-profile security breaches, wearable gadgets and new domain names.

And as the end of another year rolls around, we take a look at what’s been most popular on IT Donut. So, what did you miss while you were busy running your business?

Stephen Fry leads the way with a new domain

Ever since 2013 — when the domain name system was changed — new domain name extensions like .london, .xyz and .technology have been tricking onto the market.

And in June this year, Stephen Fry became the first person to start using the short new .uk extension.

At the time, Nominet said: ‘Stephen Fry’s decision to switch from a .com reflects the appeal of shorter, sharper .uk domains.’

But if you search Google for Stephen Fry today, you’ll see the address that comes top is stephenfry.com. Sure, www.stephenfry.uk still works, but it’s not as if the actor has discarded his .com domain altogether.

A PR stunt? Surely not…

M&S shows how hard web design is

Building a good website is not easy. In July, we learnt that the new M&S website cost £150m, yet caused a dip in online sales when it was launched.

As we said at the time, it would have been easy to poke fun at this retail giant. But actually, this experience underlines how tricky it is to build a good website – even when you have a big budget and a powerful brand to draw on.

In fact, it’s very common for sales and traffic to drop when you launch a redesigned website. A soft launch and comprehensive user testing can help, but it’s usually best to stick with the status quo during busy periods.

Heartbleed hits millions of websites

In April, something called Heartbleed was big news. This was the name for a security flaw in OpenSSL, popular encryption software that protects hundreds of thousands of websites.

The breach could allow hackers to break into encrypted data while it was transferred online. OpenSSL underpins transactions and protects data on many big-name websites, so the danger was very real.

Website owners were advised to check if their own sites were affected, while consumers were warned to consider changing their passwords.

You can use the Heartbleed site checker to make sure your website isn’t still affected. Our Heartbleed advice is here.

Our free IT policy templates prove a hit

We’ve long suspected that business owners struggle to create IT policies that are right for their companies. Those suspicions were confirmed when we relaunched our own set of free IT policy templates in May.

The set of downloadable documents includes policies covering data protection, internet and email use and social media. They’ve been downloaded thousands of times since.

People drop their new iPhones in beer

A new iPhone is usually big news. And when iPhone 6 emerged in the autumn, Revivaphone — which offers a kit to resuscitate liquid-damaged phones — was determined to claim the title of ‘first iPhone 6 to be dunked in beer’.

Sure, it was a thinly-veiled PR stunt. But it was also an entertaining one. It prompted us to put together a quick guide to saving your phone if it’s been damaged by beer, water or another liquid.

Intranets aren't going out of fashion

Until recently, we were wondering if the term ‘intranet’ was going slowly out of date.

The language of technology changes fast, and like 'cyberspace' or 'Website' with a capital 'W', we thought 'intranet' might be passé in the mobile-enabled, cloud-powered world we live in.

As it turns out, we're wrong. Intranets are as popular as ever. In fact, new cloud technologies are making it easier for smaller companies to build versatile employee intranets that people actually like to use.

That’s why our information about creating intranets was some of our most popular in 2014.

So, how did your business find its technology in 2014. And what do you have planned for the year ahead?

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The big 2014 tech predictions list: which experts have it right?

December 19, 2013 by John McGarvey

Arrow moving to the future{{}}

Predictions. They can be tricky to get right. We asked experts what they thought would be the big tech developments in 2011, 2012 and 2013Their success at predicting the future was variable, to say the least.

Rob Collins was spot on early this year when he said Windows 8 adoption would be slow. On the flipside, 3D PowerPoint never gained any popularity, although frankly we’re baffled as to why anyone ever thought it would.

With the end of another December nearly upon us, this year we've asked more experts than ever what's ahead in 2014. How many of these predictions do you think will come true?

1. Advertisers pile into augmented reality

Jack Schofield writes The Guardian’s Ask Jack column. He told us that 2014 might be the year augmented reality gets a foothold:

“I think augmented reality might finally make a breakthrough on smartphones (rather than Google Glass), but mainly for advertising. If I'm right, you may hear about Aurasma, Metaio, Vuzix, Blippar, Wikitude or Qualcomm's Vuforia. One or two of these could be big.”

If you’re not familiar with the idea, augmented reality (AR) layers digital information on top of the real world. With AR, if you hold your smart phone up when you’re walking down the street, it’ll point you towards shops offering deals for you. An annoyance for consumers, or a marketing opportunity for your business?

2. More businesses use virtual teams to grow

Francesca Geens{{}}Francesca Geens runs Digital Dragonfly, a firm that helps independent professionals get, maintain and improve the technology they need. She told us 2014 will be the year of virtual teams:

"Businesses are going to grow and collaborate more through virtual teams, which means products that allow for virtual collaboration will mature and grow.

"Watch out for the next versions of file-sharing services like Dropbox, Google Drive, SharePoint and so on — plus voice and face-time sharing tools like Skype, Lync, Google Hangouts and newbies like Sqwiggle.

"I’ll be looking for new features or services that make it easier for scattered teams to deliver projects, work as teams and develop their corporate cultures online."

If working remotely is going to get even easier, perhaps where your staff are physically located will become less important in 2014.

3. More people buy more stuff on mobile

Roy Blanga{{}}Roy Blanga, UK MD of group-buying giant Groupon, thinks mobile tech will extend its influence too:

“Mobile commerce revenue is expected to reach €19.2bn in Europe by 2017 and in North America, nearly 50% of our subscribers’ transactions are on mobile devices.”

“I predict that real-time, location-based mobile targeting will be a major tech trend for SMEs in 2014, as physical and digital worlds continue to converge.

“Central to this will be the development of predictive apps that can detect consumers’ locations and reach them on the move ensuring they get the same level of service with digital.”

“For example, if customers immediately receive information, offers and deals to their mobile devices when they are in the vicinity, they will be encouraged to visit and buy from local businesses.”

4. The internet of things creates a data explosion

Karen Padir{{}}Karen Tegan Padir is chief technology officer at Progress, a company that helps organisations develop applications to manage data. She says that more devices means more data — and that makes things harder for businesses trying to make sense of that information:

“The Internet of Things — composed of wearable personal technology, smart consumer and medical devices, as well as connected machines and sensors located all around the planet — is about to make the challenge even greater.”

“These devices are going to ignite an explosion of new data that must be harnessed, meaning scalability and complexity will take on new meaning. Furthermore, ever improving ‘smarts’ will mean device-to-device 'conversations’ will start to become more important than user-to-user ‘conversations’.”

Hmmm. Machines talking to each other? That reminds us of an upcoming blog post explaining how you could soon be able to communicate directly with your online shopping. More on that in early January.

5. Google gets (even) smarter

Rand Fishkin is CEO of Moz, one of the biggest and best sources of search engine optimisation advice out there. He sees Google getting cleverer in 2014, employing new techniques to weed out poor websites from its search results:

“I believe in 2014, we're going to see Google continue to lean away from links and keywords as the core of its relevancy and ranking systems towards more complex signals that are harder to manipulate.

“As part of that, I see crackdowns coming for links in embeds (infographics in particular, but probably other kinds as well), for keyword-focused sites (exact match domains are an obvious example, but more broadly, sites that focus on hyper-keyword-targeted landing pages with lots of anchor text), and, possibly, for so-called ‘off-topic’ content that is clearly trying to game Google rather than provide relevant value for a site's audience.”

If he’s right, this means Google is going to further improve how it distinguishes between content people will find genuinely useful, and pages created simply to rank highly. If you publish content on your blog or website, best to keep it interesting and original. But then you’re doing that already, right?

6. The shine comes off the cloud

Alexander Gostev{{}}Alexander Gostev is chief security researcher at Kaspersky Lab. He reckons security concerns could start to slow the rush to the cloud:

“The cloud is facing tough times. Firstly, trust in cloud storage has been hit hard by Snowden’s leaks and the realisation that our data is being collected by various state-sponsored intelligence services. At the same time, the types of data being stored in these facilities are becoming ever more attractive to cyber-criminals.”

“Hackers are targeting cloud service employees, seeing them as the weakest link in the security chain. A successful attack here could hand cybercriminals the keys to huge volumes of data.”

Although many security experts still rate the cloud as safer than your own servers for storing data, are concerns putting you off the cloud?

7. Everyone ends up upgrading

{{}}Santiago Alviar-Baquero is head of SMB and distribution for northern Europe at Toshiba. His prediction that many companies will upgrade next year seems somewhat obvious — so it’s probably the most likely to come true:

“Although companies are slowly and steadily drifting towards more modern and mobile technologies, we expect 2014 to be the year of the upgrade. There’s a simple reason for this: in April, we’ll see the end of support for Windows XP.”

“Businesses are going to be looking to upgrade both their operating systems and hardware. For start-up firms and small companies, this means the incentive to move to more lightweight, portable and powerful devices, such as ultrabooks and tablets, will be greater than ever.”

(In case you missed it, here’s another reminder: if you’re using Windows XP, upgrade sooner rather than later.)

8. Jetpacks. We want jetpacks!

In amongst all these serious predictions, one stood out. You can keep your augmented reality and forget about keeping up with Google, if only you’ll give us this one exciting new piece of technology. As John Eccleston told us:

“Jetpacks, surely? We've been waiting ages, and despite all the promises I've still got to use public bloody transport.”

If 2014 turns out to brings us those, you can safely say it’ll be a year to remember.

Tech predictions from previous years:

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