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Forum - What is your worst 'IT Hell' ?
What is your worst 'IT Hell' ?
Thu, 02/09/2010 - 09:31 — imanuelv
Just wondering what your biggest, most hell-like experience with IT has been. Did a printer explode just as you were about to print your masterpiece? Is there a particular piece of software that gives you endless grief?
Vent, share, let it all out here. We're all ears.
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Installed Windows 7 onto my laptop!! I had to test a problem for my customer. The laptop is a AMD 2 X2 processor 4 GB of RAM and compared to Ubuntu 11.04 Windows runs like a pig. Now have a spare test Laptop so I never have to let Microsoft near my Laptop again. :)
"What do you mean you take the backup usb drive home everyday so it MUST be backing up your valuable data"
... Anytime I have to say those words outloud, I die a little inside.
On that note Heather, if anyone is having technical issues, feel free to aim a forum message/tweet/whatever in my direction.
If I have a spare moment I can probably help you out or at least point you in the right direction.
My IT hell is caused by the lucifer of them all PC World. I rue the day I naively bought a leased laptop through them. My first experience of hell was trying to get them to sort out a hard disk strike on my 1st machine. Finally I managed to get them to replace that laptop under warranty, after e-mailling their CEO. One year later the replacement laptop suffered a power outage somewhere in one of the components. Cue laptop going off for 8 days and being returned completely wiped with no power lead. There were a few technical issues which still needed to be solved by 2nd line support. No phone call from 2nd line support, so e-mailed CEO again. Now, being contacted by everyone from PC world trying to solve my problem.
That's IT hell!
FTP sends passwords in plaintext - you should really connect to your server via SSH and then use SFTP/SCP to transfer files securely.
The first website I ever built was hacked by someone who got hold of my FTP password after a Trojan snuck its way onto my PC. This was back in about 1997.
They deleted everything in the directory and replaced it with a file which said "You have been hacked."
It's fair to say I learnt a lesson that day.
Having a website hacked and completely abused. I run a tight ship as far as FTP password access goes, but there are muppets out there who find it amusing to spend every second of their life trying to make others life hell !! Changing your FTP password regularly is a must and it will save you money in the long run. One customer had implemented Joomla which is remarkably easy to hack which made his life a nightmare til the site was completely switched off.
Posted in wrong place (see my post above instead as it applies to more than one reply) - apologies.
There's something to be said for having a strict password policy. Remembering to change all the default passwords, root password, and so on - if your server has direct access to the internet (such as a web server) - you're vulnerable.
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