Remote access to your network

Giving people in your company remote access to their email, company files and other systems - no matter where they are – allows them to work more efficiently and flexibly

What’s more, it can be surprisingly easy (and cheap!) to set up.

What is remote access?

Remote access means allowing people to access your business computer systems even when not directly connected to your company network. For instance:

• Allowing staff to log in to your customer database from home.
• Setting up a remote access server where clients can download project files.
• Allowing employees to send and receive email from any computer.

Remote access makes it easier for people to work effectively when away from your premises. For instance, if you allow remote access to your main systems, staff working from home are less likely to interrupt people in the office to ask them to send files over.

Similarly, if you have salespeople on the road, they can download the latest pricing information before an important meeting.

Decide what you want to use remote access for before determining which method of access to offer. And remember: remote access isn’t limited to laptops. Mobile phones and tablet computers can send and receive email, and many can perform much more advanced functions like viewing and editing documents.

Remote access without a server

In general, you need a network server to control permission levels and effectively allow remote access in your business.

If you don’t have a server in your company, cloud computing services provide one of the easiest routes to remote access. For example, you could use an online collaboration system to share files, and an email service like Microsoft Exchange Online to allow access to company email from any location.

In fact, these online services are becoming increasingly popular, particularly for smaller businesses that are unable to justify investing in their own server. Tools like Dropbox and Box are excellent ways to store files online, where authorised people in your business can view them.

Cloud computing services are generally very well-suited to being accessed from anywhere. Indeed, if your business ranks mobile working as a high priority, it’s worth consulting your IT supplier to understand how cloud services can help.

You can also make use of remote desktop connection software. This works like a remote control for your main computer, so you can log in to it over the internet and access your usual programs, files and settings.

Some versions of Microsoft Windows come with Windows Remote Desktop as standard. The latest version, Windows 8, allows you to connect to your main office computer from a tablet computer, so you can use all your usual software.

Remote access to email and files

The simplest types of remote access open up specific, isolated parts of your systems:

• Email. Implementing remote access to email is usually straightforward. Many email systems include a web interface so you can check email by visiting a specific website address (a bit like using Hotmail or Gmail).
• External file sharing. If you need to offer access to files stored on your systems, you can open up certain areas so anyone can log in and download files. This is also called an extranet.

If your business is largely based in a single location and your staff tend not to work while they’re out and about, these options are good for occasional use.

A remote connection to all your systems

A more secure way to provide remote access to all your company systems is with a virtual private network (VPN). A VPN creates a secure link between your network and your employee’s computer across the internet.

All the information sent between the two is scrambled, so nobody can intercept it, and you can access all the resources on your company network just as if you were in the office.

Setting up a secure VPN can be a complicated task that may require an investment in extra hardware and software. Because a VPN allows wide access to your company systems, you need to take adequate security precautions too.

Indeed, because allowing any level of remote access increases the security risk to your business, it’s important you evaluate the potential threats and take steps to keep your data safe.

For more information on working remotely, you might like to read:

• Homeworking
• Mobile working: the tasks I save for the train
• Mobile hardware
• Remote working